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Frequently Asked Questions
How do I find my textbooks?
You will need your course schedule in order to accurately find your textbooks.
Open your class schedule in eServices and click on “Review My Plan.” Your courses will be listed with a four letter subject/department code, a four digit course number, and a two digit section number (for example: ENGL 1111 01, or MATH 1110 90).
When ordering your textbooks online, go to http://www.saintpaulcollegebookstore.com.
If it is the first time you have ordered online, you will need to register first. Log in, click on “order textbooks,” select your course(s) from the menu, and then click on “get course materials.”
How much do my textbooks cost?
The best way to check prices for textbooks is on our website, http://www.saintpaulcollegebookstore.com Click on “order textbooks,” select your course(s) from the menu, then click on “get course materials.” The textbooks for your courses will displayed, along with prices for used books and new books.
Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions. Prices are subject to change. Your order total will change if substitutions are made.
How do I charge my textbooks to financial aid?
Once your financial aid has been successfully processed and certified, textbooks can be purchased using financial aid funds on the Campus Store’s website. Financial aid charging is only available for a specific period of time at the start of each semester. Check the Campus Store and our website for posted dates.
To charge textbooks and supplies to financial aid for your online order, select Financial Aid ("FA/Gateway/D3/3rdparty/ VETS) as your payment type during checkout and enter your star ID in the account number field.
Any specific questions regarding financial aid should always be addressed through the Financial Aid Office.
What is Direct Digital?
The Saint Paul College Campus Store has been working with instructors and textbook publishers on an exciting new program designed to help reduce the cost of textbooks. The required materials for participating classes will be available to students digitally through a link on the course's D2L website (access to the course D2L website begins three days prior to the start of the semester). Access to the materials is entirely covered by the fee that is charged for the class, no additional purchase is necessary.
If you prefer, you may opt out of this program and find your required materials elsewhere. An opt out function will be available inside the course D2L page along with the course materials. If you do opt out, the fee will be refunded and your access to the materials will be disabled. Requests to opt out must be received no later than the Friday of the 2nd week of the semester.
For those who prefer to have a printed book to supplement their digital materials, information about ordering an optional printed “upgrade” will also be available in D2L. For more information and some tutorial videos, please CLICK HERE. If you are having any issues, please contact (312) 878-2628 or firstname.lastname@example.org for customer support.
How do I place an online order?
Please see our “How To Order” page under the Textbook Tab on our website for step-by-step instructions. If it is the first time you have ordered textbooks online, you will need to register on our site first. Please use a valid email address that you check regularly when registering. Be sure to check your spam folder, as sometimes our messages may be directed there. Email is our primary method of communicating with you!
What is my account number?
If you are paying with financial aid, a Third Party payment, Veteran's benefits/deferment, or PSEO/D3, your account number requested on the checkout page is your star ID.
How do I know my online order was received?
You will receive an email from MN Textbooks confirming your online order after you have placed it on our site. The confirmation will be sent to the email address you used when registering on our site and will include your order number. If you do not receive an email confirmation within 24 hours of placing your order, your order was not received and you will need to submit a new one.
You can also track the status of your order when you log in to your Campus Store website account
Please note: you will receive a separate email once your order is ready for pick-up or has been shipped.
I requested a used book, but I received a new book. Why?
We make every effort to fill your order as requested, but we reserve the right to make substitutions if your books are not available in the requested condition. This means if you select "used preferred" and a used book is not available at the time your order is filled, a new book will automatically be substituted, and vice versa. The dollar amount of your order WILL change if substitutions are made. All prices are subject to change without notice. Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions.
What does it mean when an item in my order is marked as a "Backorder" on my receipt?
If your item is backordered, that means that we have placed an order with the publisher/manufacturer and are expecting a delivery of the item. Your order remains in our system, but you have not been charged for it yet. When we receive the item from the publisher/manufacturer, you will be charged for the item and you will receive an email when your item is ready to be picked up or has been shipped to you.
Unfortunately, it is difficult to estimate how long an item will remain on backorder. Generally the wait is fairly short, but sometimes the publisher will have to print more copies of an uncommon or custom book, or combine orders from multiple warehouses. The Bookstore works hard to ensure that we receive all course materials in as timely a fashion as possible and we apologize for any issues caused by backordered books.
Options for backordered textbooks in the meantime:
For textbooks: many instructors make textbooks, articles, and other course material available for use in the library through the Saint Paul College Library's reserve collection.
For access codes: see your instructor. Sometimes it is possible to obtain temporary, limited access from the publisher.
How do I cancel an online order?
Orders can be cancelled by sending an email to email@example.com. The email must include your name, star ID, order number, and the reason for the cancellation. Please let us know as soon as possible if you need to cancel your order. If an order has already been processed, we may not be able to cancel it.
Why was my online order cancelled?
Some common reasons for cancellation are:
- The payment method entered was declined
- Financial aid funds were not available during the charging period
- You requested the cancellation
If you feel your order has been cancelled in error, please contact us immediately.
How do I know when my online order is ready to be picked up?
As soon as your order is processed, you will receive an email stating that your order is ready for pick-up. Check your email regularly for messages from the MN Textbook Center. If you are expecting a message from us and you do not see it in your inbox, check your junk/clutter/spam folder.
You can also log in to your Campus Store account and track your order.
Where do I pick up my online order?
All online orders can be up in the Campus Store (1210)
Where can I return books I purchased?
Returns are accepted during a specific window each semester. Check the Campus Store, our website, or your receipt for dates. Please see our Return Policy for additional details.
If you ordered online, returns can be shipped to the Textbook Center at the student’s cost or dropped off at the Campus Store free of charge.
Ship returns to the following address: 1301 Hennepin Ave, Minneapolis, MN 55403
*Gateway/D3 students: you must turn in your books at the conclusion of each semester.